Delivery and Return Policy
What is your return policy?
Returns are accepted only for pens with damages overlooked during our quality control process. Returns for buyer-caused damages (e.g., drops, improper use) are strictly not accepted. Return shipping costs will be reimbursed only if the return is due to an overlooked defect.
What is the possess for returns?
Notify us within 7 days of receiving your item if you identify a defect. Provide clear photos or videos of the issue. Approved returns will be eligible for repair, replacement, or refund, depending on the circumstances.
How do I ensure the quality of the pens I buy from you?
All items pass through four separate personnel to ensure quality and condition before being listed for sale.
Do you have a warranty policy?
At The Manila Penography, we stand by the quality and authenticity of our pre-owned fountain pens. While our products undergo a rigorous quality control process, we offer the following limited warranty to address any overlooked defects:
1. Warranty Coverage: Our warranty covers defects in materials or workmanship that were missed during the inspection process. The warranty applies only to fountain pens purchased directly from The Manila Penography.
2. Warranty Period: The warranty period is 2 weeks from the date of purchase, as indicated on your receipt or proof of purchase.
3. What is Covered: Mechanical defects such as nib misalignment, filling system issues, or other operational problems not caused by the buyer or overlooked cosmetic imperfections not explicitly noted in the product description.
4. What is Not Covered: Damage resulting from improper use, accidents, or mishandling (e.g., drops, ink corrosion, unauthorized repairs).
What shipping options do you offer, and do you provide in-person pickup?
We offer in-person pick up, same day delivery, LBC shipping (for Philippine deliveries) and DHL shipping (for international deliveries).
In-person pick up is strictly by appointment. Same day deliveries either via lalamove or Grab express.
Shipping costs to be paid by the buyer.
What modes of payment do you accept?
Returns are accepted only for pens with damages overlooked during our quality control process. Returns for buyer-caused damages (e.g., drops, improper use) are strictly not accepted. Return shipping costs will be reimbursed only if the return is due to an overlooked defect.
What is the possess for returns?
Notify us within 7 days of receiving your item if you identify a defect. Provide clear photos or videos of the issue. Approved returns will be eligible for repair, replacement, or refund, depending on the circumstances.
How do I ensure the quality of the pens I buy from you?
All items pass through four separate personnel to ensure quality and condition before being listed for sale.
Do you have a warranty policy?
At The Manila Penography, we stand by the quality and authenticity of our pre-owned fountain pens. While our products undergo a rigorous quality control process, we offer the following limited warranty to address any overlooked defects:
1. Warranty Coverage: Our warranty covers defects in materials or workmanship that were missed during the inspection process. The warranty applies only to fountain pens purchased directly from The Manila Penography.
2. Warranty Period: The warranty period is 2 weeks from the date of purchase, as indicated on your receipt or proof of purchase.
3. What is Covered: Mechanical defects such as nib misalignment, filling system issues, or other operational problems not caused by the buyer or overlooked cosmetic imperfections not explicitly noted in the product description.
4. What is Not Covered: Damage resulting from improper use, accidents, or mishandling (e.g., drops, ink corrosion, unauthorized repairs).
What shipping options do you offer, and do you provide in-person pickup?
We offer in-person pick up, same day delivery, LBC shipping (for Philippine deliveries) and DHL shipping (for international deliveries).
In-person pick up is strictly by appointment. Same day deliveries either via lalamove or Grab express.
Shipping costs to be paid by the buyer.
What modes of payment do you accept?