General FAQs

The Manila Penography offers writing instruments from a diverse range of brands. We also provide complimentary pen-sourcing assistance for particular pieces not currently featured in our inventory, and consignment services for individuals wishing to sell their fountain pens through our store.

VIA Direct Message

1. Send us a message with a screenshot of the item that you are interested in via Facebook or Instagram.
2. Inform us of the shipping option you would prefer (same day or through courier).
3. Send payment through the preferred payment option.
4. After payment, send shipping details. We will inform you of when the item/s would be ready for ship out.
5. Item/s is/are shipped out.
6. A tracking link/waybill is sent to the buyer.

VIA Website Checkout

1. Select items you would like to purchase and click "add to bag".
2. Click the bag icon on the uppermost right side, and review your items and total price.
3. Make sure that you have read and understood the Terms and Conditions.
4. Click checkout and provide your shipping and payment details.
5. Confirm and complete your purchase.
6. Await the order confirmation and receipt to be sent to your email.

Bank or online wallet transfers via direct message through our social media platforms. Credit or debit card payments via online checkout.

Not all of our products are brand new. Conditions of the items are found on the caption of each post made. Pre-owned products posted undergo refurbishing which includes polishing, nib tuning, and regreasing (if applicable).

Returns are accepted only for pens with damages overlooked during our quality control process. Returns for buyer-caused damages (e.g., drops, improper use) are strictly not accepted. Return shipping costs will be reimbursed only if the return is due to an overlooked defect.

We have a 1 month warranty policy for defective products that may have been overlooked during quality control checks. We will not be liable for issues arising from the misuse or accidental damages caused by the buyer.

For clients within NCR you may opt for a scheduled meetup or same-day delivery through courier services (strictly for checkout via messaging our social media pages). For clients outside NCR we ship via LBC's delivery service. For clients outside the Philippines, we ship via DHL's delivery service (strictly for checkout via messaging our social media pages).

We offer standardized delivery fees for all our shipments in the Philippines (except for same-day delivery). The shipping fees are as follows: Metro Manila: 150; anywhere in Luzon: 250; anywhere in Visayas: 350; anywhere in Mindanao: 400.

LBC shipments usually take 2-3 days depending on the location.

For clients, you may contact us via our Viber channel or social media pages on Facebook and Instagram.

IG: themnlpenography
FB: The Manila Penography

For business concerns kindly send an email to: themanilapenography@gmail.com